Talaqq Watches Return & Exchange Policy
At Talaqq Watches, we take pride in the quality of our timepieces and want you to have a flawless experience with your purchase. If you receive a defective watch, we are happy to assist you with a return or exchange.
Returns & Exchanges for Defective Products
We only accept returns for watches that are defective upon arrival. If you receive a faulty product, please follow these steps to initiate a return or exchange:
- Report the Issue – Contact our Customer Support Team within 7 days of receiving your order. You can reach us at support@talaqq.com with your order number, a description of the defect, and clear photos or a video of the issue.
- Approval & Instructions – Once our team reviews your request and confirms the defect, we will provide you with return instructions.
- Return the Product – The watch must be returned in its original packaging, with all tags, accessories, and proof of purchase.
- Replacement or Refund – After inspecting the returned item, we will either replace the defective watch or issue a full refund, based on your preference.
Non-Returnable Items
We do not accept returns or exchanges in the following cases:
- Change of mind or personal preference.
- Any signs of wear, misuse, or damage caused after delivery.
- Watches returned without original packaging or accessories.
- Issues reported after 7 days of receiving the product.
Return Shipping Costs
- If the defect is confirmed, Talaqq Watches will cover the return shipping costs.
- If the watch is returned but found to be in working condition, the customer will be responsible for shipping fees, and the item will be sent back.
Processing Time
Please allow 7-10 working days from the date we receive your returned watch to process your exchange or refund.
For any queries, feel free to contact us at support@talaqq.com or visit Talaqq Watches.